ServiceNow Consultant

mc2i est un cabinet de conseil indépendant qui accompagne ses clients grands comptes dans leurs projets de transformation numérique.

Depuis plus de 36 ans, nous intervenons dans des secteurs et domaines variés : Ressources Humaines, Énergies & Utilities, Transport, Banque, Finance & Assurances, Retail & Luxe, Médias & Télécoms, Marketing et Expérience client, Services publics, Cybersécurité, Data/IA, Infra, UX/UI Design, Management et organisation.

Nous sommes reconnus pour notre approche entrepreneuriale, notre esprit d’innovation et notre engagement pour un numérique plus responsable.

Avec plus de 1700 collaborateurs, mc2i a su conserver une ambiance conviviale et une proximité avec ses salariés.

Depuis plus de 20 ans, nous affichons une croissance à deux chiffres, ce qui témoigne de l’excellence de nos prestations. Pour continuer sur cette lancée, nous recherchons de nouveaux talents, recrutés exclusivement sur profil, qui viendront façonner l’avenir à nos côtés 🚀.

Description du poste :

Within the Energy & Utilities practice, you will support major players in the sector (electricity, gas, water, renewable energies) in deploying, evolving, and optimizing their ServiceNow platform.

As an Experienced ServiceNow Consultant, you will guarantee the performance, compliance, and value delivered by the solution to end-users and business lines worldwide

Your Missions

• ServiceNow Project Manager (Build): End-to-end management of large-scale international deployment projects (module deployments, upgrades, integration of new features) and driving innovation on the platform through the creation of new AI agents (Now Assist).

• Application Maintenance (Run): Ensuring the platform remains in operational condition. You will manage the knowledge base (KB), the Service portal and catalog, Change management processes, foundational data quality, as well as the resolution of critical incidents. You will also drive the continuous improvement of the instance (e.g., defining and deploying action plans based on HealthScan results).

• Coordination with AMS Teams (Cross-functional Management): Managing the interface and leading governance meetings with Application Management Services (AMS/TMA) teams, tracking compliance with Service Level Agreements (SLAs), and overseeing the drafting of procedures.

Join the ENERGY practice

Votre profil :

• Education: Graduated from a top engineering or business school, or holding a Master 2 degree specialized in IS or Information Management.

• Experience (> 3 years): You have a minimum of 3 to 4 years of experience on the ServiceNow solution, ideally acquired within large corporate environments or consulting firms.

• Technical Skills:

  • In-depth mastery of the platform's core applications, with primary expertise in ITSM.

  • ServiceNow System Administrator certification is mandatory.

  • Holding an ITIL certification is a strong advantage for this position.

  • Appetite for or initial experience with generative AI agents (Now Assist).

• Soft Skills: You demonstrate excellent analytical and synthesis skills when dealing with complex data environments. Your sense of service and pedagogy enable you to advise various stakeholders effectively (Business, IT, Security). You have a consulting posture and the ability to functionally mentor more junior profiles.

• Languages: Fluency in English (both spoken and written) is mandatory for this international project. Proficiency in French is an additional asset but is not mandatory.

• Mobility: Occasional travel within France is to be expected.

We value diversity and inclusion. Every voice matters, and we encourage applications from all backgrounds 🌍. All our job openings are accessible to people with disabilities.

À un clic de postuler ?  🌟

mc2i is an independent consulting firm that supports major corporate clients in their digital transformation projects. For over 37 years, we have operated across a wide range of sectors and domains: Human Resources, Energy & Utilities, Transport, Banking, Finance & Insurance, Retail & Luxury, Media & Telecoms, Marketing & Customer Experience, Public Services, Cybersecurity, Data/AI, Infra, UX/UI Design, Management, and Organization.

We are recognized for our entrepreneurial approach, our spirit of innovation, and our commitment to a more responsible digital future. With over 1,700 employees, mc2i has maintained a friendly atmosphere and close proximity to its staff. For over 20 years, we have posted double-digit growth, which testifies to the excellence of our services. To continue this momentum, we are looking for new talent—recruited exclusively on a profile basis—to help shape the future alongside us.

Pour connaître notre processus de recrutement cliquez ici. Un(e) Talent Acquisition Consultant sera à vos côtés pour vous accompagner tout au long de votre parcours candidat. Vous aurez également la possibilité de participer à des sessions de coaching afin de vous préparer au mieux.

Chez mc2i, promouvoir la diversité et lutter contre toute forme de discrimination sont des engagements de long terme. Notre engagement pour la diversité et l'inclusion se traduit notamment par une attention particulière portée à l'intégration des personnes en situation de handicap. Nous encourageons leurs candidatures et nous nous engageons à faire tout notre possible pour fournir les aménagements nécessaires tout au long de leur expérience au sein de mc2i. En nous rejoignant, vous intégrez une équipe où chaque individu compte et chaque voix est écoutée. Signataire de la charte de la diversité, nous encourageons vivement les candidatures de tous horizons et sommes impatients de découvrir la vôtre.

Rejoignez mc2i et construisons ensemble un futur digital plus innovant et responsable ! ⬇️